Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, unopened, and in its original packaging, with all original components included. You’ll also need your receipt or proof of purchase.

To request a return, log in to your customer account and select the order and item(s) you would like to return. Follow the instructions to submit your return request.

If you are unable to submit a return request through your account, please contact us at info@caretacmed.com.

Returns must be approved before being sent back. Items returned without prior authorization may not be accepted.

Return Shipping

For returns due to a change of mind, ordering the wrong item, or other reasons not caused by an error on our part, return shipping costs are the responsibility of the customer.

If your order arrives damaged, defective, or incorrect, please contact us and we will work to make it right. When appropriate, CareTac will provide a prepaid return shipping label at no cost to you.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or you received the wrong item, please contact us as soon as possible at info@caretacmed.com so we can evaluate the issue and resolve it.

Non-Returnable Items

For health and safety reasons, certain opened or used medical, first aid, emergency, or personal protective products may not be eligible for return.

Custom or personalized products and gift cards are also non-returnable.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

Exchanges

We do not process direct exchanges. If you would like a different item, you may return the eligible item and place a new order for the replacement.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or credit card provider may require additional time for the refund to appear on your account.

If more than 15 business days have passed since your refund was approved, please contact us at info@caretacmed.com.